All Day

Ok so my schedule has changed from 8:30 to 5:30 however due to the call volume I have mandatory overtime and must work from 7am to 6pm on Monday and 7:30 to 6pm on Tuesday through the rest of the week. Dark both to and from work blah......

Some People

The other day I took a call from woman who wanted to confirm on order for an additional phone line to be installed in her basement. I checked her account but did not see any order pending in the system. I advised the customer of this and then proceeded to start her order; asking questions so that it would be done correctly. Then all of a sudden she blurted out "You ding-a-lings should take care of what I want before trying to sell me stuff." Immediately I told her that her statement was offensive and I that I would take care of her issue. She then corrected her statement and stated that she did not mean me. I was able to fix the issue and get her line installed the next day. Turns out that she needed the line for her son who was on house arrest for a DUI, so that he would not have to go to jail. Surprising how crass and insensitive folks can be.; when they need something so vital; not thinking of anyone but themselves.