Try our new product please....

We have a great new product to offer our customers and it really is great. However our tech's that install it can ruin everything. Well maybe not all of our tech but a lot of them come to the customer's home unprepared. And most customers call angry upset and this whole service order turns to crap and sometimes it really impacts their service negatively. The worst part is when customers call back and cannot believe what happened to them. Today's story takes the cake; one of our tech's shows up a half hour late at a customers house, and asked the customer where our junction box was in the neighborhood. The customer had no clue so the tech went out to find in while out there his truck battery dies and he calls the customer to give him a jump. The customer comes out to jump the tech's battery and the tech then gets back to the customer's house and then tell the customer he has ran out of time to finish the job and he will need the customer to call back into the call center to reschedule. This is by far the worst story I have heard but this kind of thing happens everyday.......